State Farm® Insurance Agent Shantorra Owens
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Katheryn Joyce
August 14, 2026
5
out of
5
rating by Katheryn Joyce
"Mrs Tyler provided excellent customer service and she was very pleasant and professional. Ms Tyler took the time to thoroughly explain our new policy."
We responded:
"Katheryn thank you for the kind words and the 5-star review! Your feedback helps us grow. If you ever have any questions or concerns regarding your auto or any insurance please don’t hesitate to call The Shantorra Owens State Farm agency. We appreciate you.-Shantorra"
Latoya Briggs
August 12, 2026
5
out of
5
rating by Latoya Briggs
"Very detailed"
We responded:
"Latoya, thanks so much for leaving a 5-star review! We’re glad you had a great experience overall. We also appreciate you mentioning that it felt a bit overpriced—our goal is to provide high-quality products/services and excellent value. If you’d be open to it, we’d love to learn what specifically felt too high so we can make sure we’re meeting expectations. Thanks again!-Shantorra"
James
August 12, 2026
5
out of
5
rating by James
"Very knowledgeable about the insurance I was requesting. Not pusher but was concerned about my needs. Polite and answered my questions honestly and completely."
We responded:
"James, thank you so much for the 5-star review! We’re really glad you felt The Shantorra Owens State Farm team was knowledgeable and concerned about your needs. Our goal is to be honest, not pushy, and to make sure you fully understand your options. We appreciate you trusting us with your vehicle insurance—if you ever have questions or need anything in the future, we’re here to help!_Shantorra"
Temikia Johnson
August 11, 2026
5
out of
5
rating by Temikia Johnson
"Tissica Tyler was very informative, she help me find insurance to fit budget and needs."
We responded:
"Thank you Tamika for the 5-star review! We appreciate your business. Please tell your friends and family about us. We can help find the right auto and life insurance plans for any family. We grow by having people just like you!-Shantorra"
Bianca Thornton
August 11, 2026
5
out of
5
rating by Bianca Thornton
"MS.Tyler was the best,She help me get coverage on my auto.If your looking for someone who listen and finds the best quotes for you get with her.I can assure you won’t be disappointed."
We responded:
"Bianca thank you for the 5-star review and the kind words. You help us grow. Please don’t hesitate to call us if you ever have any questions or concerns regarding your insurance.The Shantorra Owens State Farm appreciates you!-Shantorra"
Timothy Chalmers
August 10, 2026
5
out of
5
rating by Timothy Chalmers
"It was great and very professional"
We responded:
"Mr Chalmers thank you for the kind words and the 5-star review! The Shantorra Owens State Farm appreciates you. If you ever have any questions or concerns regarding your insurance please don’t hesitate to call us. -Shantorra"
Lisa A.
August 9, 2026
5
out of
5
rating by Lisa A.
"I was evaluating options for homeowners insurance and called a local State Farm office. Troy answered and was extremely professional and knowledgeable, as well as patient. He took the time to address all of my many concerns. Over the course of a week we had several phone calls while I decided whether to sign, during which time he always promptly followed up to address my questions. In the end I purchased both home and auto!"
We responded:
"Lisa thank you for the kind words and the 5-star review. You help the Shantorra Owens State Farm agency grow. If you ever have any questions or concerns regarding your auto insurance or financial services please do not hesitate to call. -Shantorra"
Uwanna Smith
August 7, 2026
5
out of
5
rating by Uwanna Smith
"Ms. Tyler is always so pleasant and helpful! She makes being a State Farm customer enjoyable."
We responded:
"Uwanna thank you for the kind words and the 5-star review! The Shantorra Owens State Farm agency appreciates you. If you ever have any questions or concerns regarding your insurance please don’t hesitate to .-Shantorra"
A M
August 4, 2026
5
out of
5
rating by A M
"Had the pleasure of speaking with Mr.Troy , he went above and beyond to help me get a great coverage plan and a great price. Very personable extremely friendly, highly recommended !!!"
We responded:
"Thank you so much for taking the time to share your experience! We’re glad to hear Willie was able to help you find coverage that fit your needs and answer your questions along the way. We appreciate the recommendation and look forward to helping whenever you need us! - Shantorra "
R’Tisha Golden
July 29, 2026
5
out of
5
rating by R’Tisha Golden
"Great service! Very consistent!"
We responded:
"Thank you R’Tisha for the kind words and the 5-star review! If you ever have questions or concerns regarding your insurance please don’t hesitate to call The Shantorra Owens State Farm team.-Shantorra"
Nadine Jackson
July 22, 2026
5
out of
5
rating by Nadine Jackson
"Everything was great."
We responded:
"Nadine thank you for the 5-star review! The Shantorra Owens State Farm appreciates you. If you ever have any questions or concerns regarding your insurance please don’t hesitate to call. -Shantorra"
Jared Mark
July 7, 2026
5
out of
5
rating by Jared Mark
"Had been calling around to compare against my current coverage and State Farm came up way less expensive than everyone else online. What really sealed the deal was the call from Troy Ingram. He is friendly and professional, and I really like the fact that they are locally based and we were able to talk about life in Memphis. I cannot recommend State Farm, and specially Troy highly enough."
We responded:
"Jared thank you for the 5-star review! Please don’t hesitate to call the Shantorra Owens State Farm agency with any of your auto or property insurance questions or concerns. We appreciate you!-Shantorra"
Albo 24
July 7, 2026
5
out of
5
rating by Albo 24
"Troy was very knowledgeable and professional."
We responded:
"Albo thank you for the kind words and the 5-star review! The Shantorra Owens State Farm appreciates you. If you ever have questions or concerns regarding your insurance please don’t hesitate to call us. -Shantorra"
Robinson H. Bridgeforth
June 23, 2026
5
out of
5
rating by Robinson H. Bridgeforth
"Ms.Tyler is absolutely AMAZING! Broke down the policy wonderfully and made sure I was clear in my understanding. She and Shantorra Owens are the best."
We responded:
"Mr Bridgeforth thank you for the kind words and the 5-star review. The Shantorra Owens State Farm appreciates you!-Shantorra"
G Mccrack
June 23, 2026
5
out of
5
rating by G Mccrack
"Mrs Tyler made sure I understood what I was getting. She was very patient with me. Something I truly appreciated . Thanks again Mrs. Tyler."
We responded:
"G Mccrack thank you for the 5-star review and the kind words. If you ever have any questions regarding your insurance please don’t hesitate to call us. The Shantorra Owens State Farm appreciates you!-Shantorra"
Latresha
June 18, 2026
1
out of
5
rating by Latresha
"Very disappointed with the customer service. After calling for hours with no answer, I went to the office in person and was met with surprised looks and told I should have called or handled it online. I explained that I had already tried calling repeatedly with no success. Unfortunately, my issue still wasn’t resolved, and although I was promised a callback, four days later I have yet to hear from anyone. Communication and follow-through need significant improvement."
We responded:
"Ms Latresha
Thank you for sharing this feedback, and I sincerely apologize for the frustration and lack of follow-through. This is not the experience we want for our customers. I’m currently out of the office, but I’ve asked my Office Manager, Tissica, to reach out right away to get your issue resolved. I will personally follow up with you as soon as I return.
— Shantorra Owens, Agent
"
Christian David
June 17, 2026
5
out of
5
rating by Christian David
"Tylan, made it an easy process in getting any of my insurance needs through state farm he was very helpful and got everything sorted out for me in no time. Affordable rates and great customer service!"
We responded:
"Thank you much Christian for the 5-star review! If you ever have any questions or concerns regarding your insurance please don’t hesitate to call us. We appreciate you!-Shantorra"
gerolyn taylor
June 10, 2026
5
out of
5
rating by gerolyn taylor
"My experience with a young man named Tyan was absolutely a breath of fresh air. He seemed
to really enjoy his job and was very helpful. Thank you Tyan. Keep up the good work.
PS. Hope I spelled your name correctly."
We responded:
"Thank you for those kind words! I’m so glad you enjoyed your experience with The Shantorra Owens State Farm. We appreciate you.-Shantorra"
Shondra Brown
June 4, 2026
5
out of
5
rating by Shondra Brown
"Thank you Tissica for your assistance"
We responded:
"Shondra thank you for the 5-star review! The Shantorra Owens State Farm team appreciates you.-Shantorra"
Candice Grantham
May 26, 2026
5
out of
5
rating by Candice Grantham
"Great customer service! Always has a great attitude!"
We responded:
"Candice thank you for the 5-star review and kind words. We don’t take for granted you chose to trust The Shantorra Owens State Farm with your insurance needs. Please don’t hesitate to call us if you ever have any questions or concerns.-Shantorra"
iris shaw
May 21, 2026
5
out of
5
rating by iris shaw
"Mrs. Owens was a pleasure to connect with you very professional and helpful"
We responded:
"Iris thank you for the kind words and the 5-star review! If you ever have questions regarding your insurance and income protection please don’t hesitate to call us.-Shantorra"
Matthew Phillips
May 20, 2026
5
out of
5
rating by Matthew Phillips
"The guy Troy Ingram was Great!!! Very attentive listened to my needs and explained everything clearly and made sure I got the best deal. Give that guy a raise. Keep up the great work"
We responded:
"Matthew thank you for the kind words and the 5 star review! The Shantorra Owens State Farm doesn’t take for granite that you trust us with your insurance needs. Don’t hesitate to call us if you ever have any questions or concerns.-Shantorra"
Louis Blair
May 12, 2026
5
out of
5
rating by Louis Blair
"I recently inquired for home and auto insurance with Shantorra Owens, State Farm. I was given her name by my friend and neighbor Roy Jackson who told me she possibly could get me a lower rate. Her employee, Tissica Tyler took my information and found the best home and auto insurance that was available. Ms Tyler was very professional, attentive to my need and also saved me money over my previous insurance company. I am hoping to have a long and prosperous relationship with Ms Owens and her team."
We responded:
"Louis, thank you for the kind words and the 5-star review! We appreciate you allowing us to handle all your insurance needs.-Shantorra"
Renita Williams
May 7, 2026
5
out of
5
rating by Renita Williams
"Tissica Tyler was so helpful and met all my needs. She also was able offer the best auto policy and help me save."
We responded:
"Renita thank you for the kind words and the 5-star review! The Shantorra Owens State Farm agency appreciates you.-Shantorra"
Harmon Meeks
April 24, 2026
5
out of
5
rating by Harmon Meeks
"Sne was Great!!"
We responded:
"Thank you for the 5-star review and trusting Shantorra Owens State Farm with your insurance needs. We appreciate you!-Shantorra"