State Farm® Insurance Agent Shantorra Owens
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Matthew Phillips
May 20, 2026
5
out of
5
rating by Matthew Phillips
"The guy Troy Ingram was Great!!! Very attentive listened to my needs and explained everything clearly and made sure I got the best deal. Give that guy a raise. Keep up the great work"
We responded:
"Matthew thank you for the kind words and the 5 star review! The Shantorra Owens State Farm doesn’t take for granite that you trust us with your insurance needs. Don’t hesitate to call us if you ever have any questions or concerns.-Shantorra"
Louis Blair
May 12, 2026
5
out of
5
rating by Louis Blair
"I recently inquired for home and auto insurance with Shantorra Owens, State Farm. I was given her name by my friend and neighbor Roy Jackson who told me she possibly could get me a lower rate. Her employee, Tissica Tyler took my information and found the best home and auto insurance that was available. Ms Tyler was very professional, attentive to my need and also saved me money over my previous insurance company. I am hoping to have a long and prosperous relationship with Ms Owens and her team."
We responded:
"Louis, thank you for the kind words and the 5-star review! We appreciate you allowing us to handle all your insurance needs.-Shantorra"
Renita Williams
May 7, 2026
5
out of
5
rating by Renita Williams
"Tissica Tyler was so helpful and met all my needs. She also was able offer the best auto policy and help me save."
We responded:
"Renita thank you for the kind words and the 5-star review! The Shantorra Owens State Farm agency appreciates you.-Shantorra"
Harmon Meeks
April 24, 2026
5
out of
5
rating by Harmon Meeks
"Sne was Great!!"
We responded:
"Thank you for the 5-star review and trusting Shantorra Owens State Farm with your insurance needs. We appreciate you!-Shantorra"
Cuticca Lyons
April 20, 2026
5
out of
5
rating by Cuticca Lyons
"I was very pleased with the service I received. I was giving the best information for my life Insurance policy for my long term needs. Thanks to Shantorra Owens and her amazing staff. I'm a HAPPY client."
We responded:
"Thank you for the 5-Star Review Mrs. Cuticca! We pride ourselves on providing life insurance options that fit your needs. Please let us know if there is anything else we can do. We love making our customers Happy!!"
Shirley Golden
April 16, 2026
5
out of
5
rating by Shirley Golden
"Dylan was and will be my to go person, that I would like to help me each and every time. He understands how to deal with older people like me."
We responded:
"Thank you for the kind words and the 5-star review!"
Temprest Smith
April 7, 2026
5
out of
5
rating by Temprest Smith
"Spoke with Mrs. Tissica Tyler regarding additional coverage today and her customer service was awesome. She explained in great detail the benefits of the additional coverage and answered all of the questions I had. She was very personable and wasn't pushy at all to make a deal happen. I was very satisfied with her service! Also spoke with Willie H. the day before and he was awesome as well. He explained benefits of each policy and he addressed every concern I had. He too wasn't pushy which I am very big on. He was very personable. And we were able to structure my policies that would make the most difference for my family. Both agents were great! Definitely recommend them both!"
We responded:
"Temprest thank you for the 5-star review and the kind words. The Shantorra Owens State Farm appreciates you. Please don’t hesitate to call us with any of your insurance questions or concerns.-Shantorra"
Leola Townsend
April 6, 2026
5
out of
5
rating by Leola Townsend
"Great 👍"
We responded:
"Ms Leola, thank you so much for the 5-star review! The Shantorra Owens State Farm appreciate you. -Shantorra"
Rachel Jackson
March 23, 2026
5
out of
5
rating by Rachel Jackson
"Although I’d like coverage on the same day of my call, it was worth the wait."
We responded:
"Ms Rachel thank you so much for the 5-star rating! We’re thrilled to hear that your experience was worth the wait. Providing you with the best service possible is our top priority, and we appreciate your and trust in us. If you ever need assistance in the future,please don’t hesitate to reach out!-Shantorra"
John Carnes
March 18, 2026
5
out of
5
rating by John Carnes
"Excellent Customer service explain everything to you very professional"
We responded:
"Mr Carnes we appreciate the feedback, this is how The Shantorra Owens State Farm agency grow. Please call us for any of your insurance questions or concerns. Thank you for the 5-star review!-Shantorra"
Kimberly Whittam
March 11, 2026
5
out of
5
rating by Kimberly Whittam
"Great service and easy to work with. Answered all of my questions (and I had several!), returned calls as promised and made the work easy."
We responded:
"Kimberly thank you for the 5-star review and the kind words. The Shantorra Owens State Farm team love answering questions regarding your auto insurance. Please call us with any of your concerns. We appreciate you.-Shantorra"
Tessica Agnew
March 7, 2026
5
out of
5
rating by Tessica Agnew
"Willie did a great job answering any questions I had and making sure all our needs were met."
We responded:
"Tessica, I really appreciate you taking the time to leave a 5-star rating! Knowing you had a great insurance experience with our office makes my day. - Shantorra"
Angela Vitchner
March 4, 2026
5
out of
5
rating by Angela Vitchner
"Willie H. was beyond professional! At the start of our call he caught me just after my having handled a very difficult situation at work that left me in no mood for small talk. He sensed it and let me breathe and just worked on the details of what I was looking for. He had some suggestions for coverage I was not currently paying for but was not pushy in any way. By the end of the call, I not only got a great deal on 2 separate policies, covering 3 vehicles, but he also shared how he had handled challenging calls with customers at prior jobs he'd had, providing me sound advice for how to handle the next difficult situation I face. I cannot say enough how my interaction with Willie not only improved my Auto Insurance coverage and cost but ALSO calmed my mood and armed me with a better way to handle the next difficult call at work, in the days to come! If you call this State Farm office and get to work with Willie, consider yourself blessed! Amazing human being!"
We responded:
"Thank you Angela for the generous words and the 5-star review! The Shantorra Owens State Farm appreciates you and if you ever have any questions or concerns regarding your auto or any insurance please call us.-Shantorra"
Larry French
February 26, 2026
5
out of
5
rating by Larry French
"Kori provide me excellent service. I would definitely would recommend this agency!"
We responded:
"Mr French thank you for the kind words and the 5-star review! Please don’t hesitate to call us with your insurance questions or concerns.-Shantorra"
evelyn jones
February 24, 2026
5
out of
5
rating by evelyn jones
"This agency is awesome! Shantorra’s customer service and follow up skills are amazing. She is very personable and available to answer your questions in a timely manner. I definitely recommend this agency for any of your insurance needs."
We responded:
"Evelyn, thank you for the 5 star review. We pride ourselves on providing excellent service to our customers to ensure they are comfortable with their insurance decisions. Thank you for trusting the Shantorra Owens State Farm Insurance office."
Tim Cleaves
February 23, 2026
5
out of
5
rating by Tim Cleaves
"Professional and down to earth. Quick problem resolution skills."
We responded:
"Mr Cleaves thank you for the kind words and the 5-star review! If you ever have any questions or concerns regarding your insurance please call us. The Shantorra Owens State Farm appreciates you.-Shantorra"
Tasha Brown
February 17, 2026
5
out of
5
rating by Tasha Brown
"Great, prompt service as always."
We responded:
"Tasha, thank you for the 5-star review! The Shantorra Owens State Farm strives to give great service to our customers. Anytime you have questions regarding your auto insurance etc. please don’t hesitate to call us.-Shantorra"
Kathy Traverse
February 16, 2026
5
out of
5
rating by Kathy Traverse
"Ms. Tyler was extremely helpful and pleasant. She went the extra mile to answer my questions."
We responded:
"Ms Kathy thank you so much for the kind words and the 5-star review! If you ever have any questions or concerns please don’t hesitate to call us. We appreciate you.-Shantorra"
Alicia E Jones
February 12, 2026
5
out of
5
rating by Alicia E Jones
"Kori was excellent. Very professional and willing to assist."
We responded:
"Alicia, thank you for your wonderful feedback! I’m glad to hear that you had a professional and helpful experience. We truly appreciate your support and look forward to serving you again soon. - Shantorra"
Robert Main
February 12, 2026
5
out of
5
rating by Robert Main
"Kori Dixon was amazing great place to be"
We responded:
"Mr Main thank you for the generous words and 5-star review! Please call us with any of your insurance needs. -Shantorra"
useethis
February 12, 2026
5
out of
5
rating by useethis
"Professional but pleasant communication. Answered questions and solved problem quickly."
We responded:
"Hello, thank you so much for your kind review! I'm glad I could assist and resolve your concerns quickly. We truly appreciate your feedback and look forward to serving you again in the future. - Shantorra"
Tamara Craig
February 11, 2026
5
out of
5
rating by Tamara Craig
"Willie, was awesome he told me to give him a month and reached back out and got my back as customer with my auto insurance trust I multiple polices with StateFarm"
We responded:
"Ms Craig thank you for the kind words and the 5-star review!The Shantorra Owens State Farm appreciates you. If you ever have questions or concerns regarding your auto insurance please call us.-Shantorra"
LaShonda Ray
February 11, 2026
5
out of
5
rating by LaShonda Ray
"Very knowledgeable"
We responded:
"Ms Ray thank you for the compliment and the 5-star review! We appreciate you trusting us with your auto home life and health insurance.-Shantorra"
Alexandria Williams
February 10, 2026
5
out of
5
rating by Alexandria Williams
"Great Customer Service!"
We responded:
"Ms Williams thank you for the 5-star review! We are here to serve you. We appreciate you.-Shantorra"
Shirley Bradford
February 6, 2026
5
out of
5
rating by Shirley Bradford
"Kori was very friendly and professional"
We responded:
"Ms Bradford, thank you for the kind words and the 5-star review! We appreciate you.- Shantorra Owens State Farm"