State Farm® Insurance Agent Shantorra Owens
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
C. Anderson
May 9, 2025
5
out of
5
rating by C. Anderson
"I like that my best interest is top priority!"
We responded:
"C.Anderson, thank you for the kind words and the 5-star review! The Shantorra Owens State Farm Agency does what’s best for our customers. We appreciate you!-Shantorra"
Jonathan Coleman
May 2, 2025
5
out of
5
rating by Jonathan Coleman
"I would like to take the time out to thank Mr. Willie at State Farm on Whitten Road for going over and beyond to fulfill my needs, he made sure his customer (ME) was satisfied. He is amazing at his job and gave me the best deal out of all the insurance company that quoted me if you’re looking for someone down to earth & honest, he’s your man to see Mr.Willie at State Farm"
We responded:
"Jonathan thank you so much for the 5-star review! The Shantorra Owens State Farm appreciates you. If you ever have any questions or concerns please don’t hesitate to call.-Shantorra"
Candayce Keller
May 2, 2025
5
out of
5
rating by Candayce Keller
"I can’t say enough great things about the amazing customer service at this State Farm office! From the moment I walked in, I was treated with warmth, respect, and genuine care. The staff went above and beyond to make sure all of my questions were answered and that I felt confident in my coverage. You can tell they truly care about their clients—not just as policyholders, but as people. Every interaction has been smooth, professional, and friendly. I’ve never felt rushed or confused, and that kind of service is hard to come by these days. I’m so pleased with the support I’ve received, and I absolutely recommend this office to anyone looking for an insurance team that treats you like family. Thank you, State Farm, for being a company I can count on!"
We responded:
"Candayce thank you so much for your kind words! We pride ourselves on providing exceptional service. Please don’t hesitate to call us if you ever have any questions or concerns. We appreciate you!-Shantorra"
Alontra Tucker
May 1, 2025
5
out of
5
rating by Alontra Tucker
"I highly recommend Shantorra Owens . She is knowledgeable and served with a beautiful smile."
We responded:
"Alontra,thank you so much for your kind words! The Shantorra Owens State Farm truly cares about our customers and bring both expertise and warmth to every interaction. If you ever have questions or need anything, please don't hesitate to reach out. -Shantorra"
Sarah Capron
May 1, 2025
1
out of
5
rating by Sarah Capron
"Horrible service the absolute worst"
We responded:
"Thank you for your feedback. I'm sorry to hear you feel that way. At our agency, we strive to provide excellent service to every customer. We take all reviews seriously and use them as an opportunity to improve. However, we are also aware of a recent situation involving a former team member who may be encouraging others to leave negative reviews that do not reflect actual client experiences. If you are a customer and had a concern, I'd welcome the opportunity to speak with you directly to make it right.-Shantorra "
Brayden Ohearn
May 1, 2025
1
out of
5
rating by Brayden Ohearn
"Would not recommend worst service ever"
We responded:
"Thank you for your feedback. I'm sorry to hear you feel that way. At our agency, we strive to provide excellent service to every customer. We take all reviews seriously and use them as an opportunity to improve. However, we are also aware of a recent situation involving a former team member who may be encouraging others to leave negative reviews that do not reflect actual client experiences. If you are a customer and had a concern, I'd welcome the opportunity to speak with you directly to make it right.-Shantorra"
Braydey Starke
May 1, 2025
1
out of
5
rating by Braydey Starke
"Shantorra Owens one of the worst state farms I've ever been to would not recomend"
We responded:
"Thank you for your feedback. I'm sorry to hear you feel that way. At our agency, we strive to provide excellent service to every customer. We take all reviews seriously and use them as an opportunity to improve. However, we are also aware of a recent situation involving a former team member who may be encouraging others to leave negative reviews that do not reflect actual client experiences. If you are a customer and had a concern, I'd welcome the opportunity to speak with you directly to make it right.-Shantorra"
John Daugherty
May 1, 2025
1
out of
5
rating by John Daugherty
"I do not recommend this agent"
We responded:
"Thank you for your feedback. I'm sorry to hear you feel that way. At our agency, we strive to provide excellent service to every customer. We take all reviews seriously and use them as an opportunity to improve. However, we are also aware of a recent situation involving a former team member who may be encouraging others to leave negative reviews that do not reflect actual client experiences. If you are a customer and had a concern, I'd welcome the opportunity to speak with you directly to make it right.-Shantorra"
Andre Canady
May 1, 2025
1
out of
5
rating by Andre Canady
"I do not recommend this agent under any circumstances"
We responded:
"Thank you for your feedback. I'm sorry to hear you feel that way. At our agency, we strive to provide excellent service to every customer. We take all reviews seriously and use them as an opportunity to improve. However, we are also aware of a recent situation involving a former team member who may be encouraging others to leave negative reviews that do not reflect actual client experiences. If you are a customer and had a concern, I'd welcome the opportunity to speak with you directly to make it right.-Shantorra"
Shatika Young
April 24, 2025
5
out of
5
rating by Shatika Young
"Willie agent at State farm was awesome he saved me money he took his time to explain my coverage the experience I received from him was so awesome I recommend State farm to all my family and friends and plus he work so hard to make sure I had the right policy for me. His service was fast too I didn't have to worry about nothing. Thank you Willie your the best."
We responded:
"Thank you Shatina! The Shantorra Owens State Farm is delighted you had a great experience with Willie. Please don’t hesitate to call us if you have questions about your auto insurance or anything. We appreciate you!-Shantorra"
Tanner Kuespert
April 24, 2025
5
out of
5
rating by Tanner Kuespert
"Ask For Willie! He got me set up on all my vehicles with great coverage at a great price!"
We responded:
"Tanner, The Shantorra Owens State Farm appreciates the kind words and the 5-star review! Please don’t hesitate to call with any questions or concerns regarding your auto insurance. We appreciate you!-Shantorra"
Rose Dawson
April 4, 2025
1
out of
5
rating by Rose Dawson
"Hey, I'm in such disbelief that I still haven't received my refund check and it's been two or three weeks now. This is utterly ridiculous know type of urgency and poor customer service and lack of respect for the customer.!! Sincerely, R. Ross"
We responded:
"Will you call my office Monday to discuss. I apologize for the delay, this is not how we handle things at Shantorra Owens State Farm.-Shantorra"
kluzeskesi tucker
March 21, 2025
5
out of
5
rating by kluzeskesi tucker
"I had a wonderful experience speaking with Willie. He had a very positive customer service. I asked questions and he had answers so at the end of our conversation I had insurance on 2 vehicles and mortgage protection. JOB WELL DONE MR.WILLIE"
We responded:
"Thank you for the 5-star review! The Shantorra Owens State Farm appreciates you. If you ever have questions regarding your auto insurance or mortgage protection insurance please don’t hesitate to call us. -Shantorra"
Cheryl Henry
March 17, 2025
5
out of
5
rating by Cheryl Henry
"I returned to State Farm. Willie Hardiman provided excellent, professional customer service. He was very detailed in providing information, answered all questions thoroughly, offered alternative solutions, and ensured my insurance coverage needs were met!"
We responded:
"Thank you so much for the 5-star review Cheryl! The Shantorra Owens State Farm team appreciate you. If you ever have any questions regarding your auto or home insurance please don’t hesitate to call.-Shantorra"
Shawntara robinson
March 11, 2025
5
out of
5
rating by Shawntara robinson
"Everyone was nice, prompt, & met my needs beyond my expectation!!!"
We responded:
"Shawntara thank you for the 5-star review! If you ever have any questions regarding your auto insurance please do not hesitate to call us.-Shantorra"
Meaghan Brianna
March 3, 2025
5
out of
5
rating by Meaghan Brianna
"This agency is great! Shantorra and her team are phenomenal!"
We responded:
"Meaghan, The Shantorra Owens State Farm thank you for that 5-star review! -Shantorra"
Kelli Baker
February 26, 2025
5
out of
5
rating by Kelli Baker
"Great to work with this team!"
We responded:
"Kelli, thank you for the kind words! The Shantorra Owens State Farm Agency appreciate you.-Shantorra"
Sandra
February 13, 2025
5
out of
5
rating by Sandra
"Mr Wille Hardeman has done a fine job setting up Insurance that was Greatly needed for my family. He was kind knowledgeable and professional. Thanks Willie Keep Up the Great Work"
We responded:
"Thank you for the kind words! We're thrilled to hear that Willie did a fine job setting up your insurance for your family. I will be sure to share your feedback with him. We appreciate you!-Shantorra"
Eboni Holloway
February 13, 2025
5
out of
5
rating by Eboni Holloway
"Mr. Hardiman was a great agent to work with! He was very good at explaining the details of auto coverage options and even helped me secure some discounts along the way. His patience and reliance made the process less stressful and I feel happy about choosing State Farm after shopping with a host of companies for the right auto insurance policy."
We responded:
"Eboni thank you for the 5-star review! The Shantorra Owens State Farm take pride in explaining coverage and giving options to our customers. Please don't hesitate to call us if you ever have questions regarding your auto insurance. -Shantorra "
Christopher Allen
February 12, 2025
5
out of
5
rating by Christopher Allen
"Willie did an amazing job with the best customer service ever I appreciated you."
We responded:
"Christopher thank you for the kind words! The Shantorra Owens State Farm love taking care of our customers. If you ever have questions regarding your auto, life or pay check protection insurance please call us. We appreciate you!-Shantorra"
Nikishu
January 23, 2025
5
out of
5
rating by Nikishu
"Mrs. Patricia is great to getting the job done, I appreciate her very much 🤗"
We responded:
"Thank you for the kind words. The Shantorra Owens State Farm aim to get the highest reviews and we grow from the feedback. Please let us know what we could have done better. Thank you Nikishu! -Shantorra "
Shantell Neal
January 18, 2025
5
out of
5
rating by Shantell Neal
"Mrs Owens is very professional and thorough with her work. She is helpful and patient when it comes to her customers. Thank you for all of your help!"
We responded:
"Shantell thank you for the 5-star review!The Shantorra Owens State Farm pride ourselves on patience, and providing personalized recommendations. We appreciate you!-Shantorra"
Haley Williams
January 10, 2025
5
out of
5
rating by Haley Williams
"This is a really nice agency with helpful people! They thoroughly explained my policies and answered my questions."
We responded:
"Thank you Haley for the 5 star review! The Shantorra Owens State Farm team pride ourselves on making sure you understand your auto, homeowner, life and health insurance coverage. If you ever need anything don’t hesitate to call! -Shantorra"
Diya G
January 8, 2025
5
out of
5
rating by Diya G
"Mr. Hardeman was very helpful in finding my mom the perfect policy! He’s very knowledgeable about the different policies and very kind and respectful as well! If you come here, ask for Mr. Hardeman, he’ll get the job done!"
We responded:
"Diya, thank you so much for the kind words! We appreciate you. If you ever have any questions or concerns don’t hesitate to call the Shantorra Owens State Farm.-Shantorra"
jamiyah jones
November 18, 2024
5
out of
5
rating by jamiyah jones
"Looking fir insurance at a young age was pretty hard until I met with my agent and State farm ! They were extremely nice and made sure I felt safe with them. They didn’t rush me too do anything instead they took their time with me and made sure I understood everything. If you are looking for Car insurance or life insurance this is the place too go !"
We responded:
"Jamiyah, thank you so much for sharing your experience with us! We're thrilled to hear that we were able to make the process of finding insurance easier and that you felt safe and supported throughout. Taking the time to explain everything and ensure our clients feel confident in their decisions is always our priority. Your kind words mean a lot to us, and we're grateful to be your trusted choice for car and life insurance. If you ever need anything in the future, don't hesitate to reach out!-Shantorra"